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Marketing for Schools
Service Quality Survey
Paso
1
de
4
25%
Thank you for attending your weekly accountability call. Please fill out this brief survey to provide feedback on our team, service, and overall experience with our agency.
Be completely honest and transparent. We can take it!
Name
(Obligatorio)
Nombre
Apellidos
Company
(Obligatorio)
Customer Support
What best describes how the team has addressed your questions and concerns so far?
(Obligatorio)
1
Did not
respond
2
Responded but
answers were vague
3
Responded
next day
4
Responded
same day
5
Responded
immediately
Customer Service
Select the information that was provided in your weekly meetings so far.
(Obligatorio)
Total # of leads
# of leads in the last 7 days
Total # of appointments
Total # of enrollments
Productivity report (Project progress)
Time spent and remaining on project
Action plan
None of the information above was presented
Select the information that was provided in your weekly meetings so far.
(Obligatorio)
Total # of leads
# of leads in the last 7 days
Total # of appointments
Total # of sales
Productivity report (Project progress)
Time spent and remaining on project
Action plan
None of the information above was presented
How confident are you about the proposed action plans?
(Obligatorio)
1
Not confident
2
Somewhat confident
3
Optimistic
4
Confident
5
Very confident
How well prepared has the team been?
(Obligatorio)
Consider the following: Did the meeting start on time? Was there an agenda? Was the information presented in a concise and effective manner? Were all your questions answered?
1
Awful
2
Poor
3
Average
4
Good
5
Excellent
Customer Satisfaction
What best describes how you feel about the number of leads received so far?
(Obligatorio)
1
Less leads
than expected
2
Low leads,
but expected
3
Fair number
of leads
4
More leads
than expected
5
A lot more leads
than expected
What best describes how you feel about the number of appointments scheduled so far?
(Obligatorio)
1
Less appointments
than expected
2
Low appointments,
but expected
3
Fair number
of appointments
4
More appointments
than expected
5
A lot more appointments
than expected
What best describes how you feel about the number of enrollments received so far?
(Obligatorio)
1
Less enrollments
than expected
2
Low enrollments,
but expected
3
Fair number
of enrollments
4
More enrollments
than expected
5
A lot more enrollments
than expected
What best describes how you feel about the number of sales received so far?
(Obligatorio)
1
Less sales
than expected
2
Low sales,
but expected
3
Fair number
of sales
4
More sales
than expected
5
A lot more sales
than expected
How would you rate the entire MVS experience?
(Obligatorio)
Consider quality of service, expertise, and overall results so far.
1
Awful
2
Poor
3
Average
4
Good
5
Excellent
How likely are you to recommend us to other schools?
(Obligatorio)
1
Not
likely
2
Unlikely
3
Somewhat
likely
4
Very
likely
5
Extremely
likely
How likely are you to recommend us to other businesses?
(Obligatorio)
1
Not
likely
2
Unlikely
3
Somewhat
likely
4
Very
likely
5
Extremely
likely
Do you have additional feedback or comments?
(Obligatorio)
si
No
Please provide your additional feedback or comments.
(Obligatorio)
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