How to Build an Empathetic AI Automation to Enable Meaningful Communication

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Artificial intelligence (AI) is getting better at solving increasingly complex problems. If you want to retain humanity’s value in an increasingly automated world, you need to start recognizing and nurturing skills that are uniquely human.

According to a survey by McKinsey, 50% of respondents say their organizations have adopted AI in at least one function.   And while AI adoption was about equal across regions last year, this year’s respondents working for companies with headquarters in Latin American countries and in other developing countries are much less likely than those elsewhere to report that their companies have embedded AI into a process or product in at least one function or business unit.

Segmentizing by industry, respondents in the high-tech and telecom sectors are again the most likely to report AI adoption, with the automotive and assembly sector falling just behind them (down from sharing the lead last year).

This shows that AI is becoming more and more present in our lives. But even if that’s the case, machines can’t quite do what humans can. That is why humans have to work in tandem with them to create a seamless process.

think artificial intelligence GIF by Massive Science
Source: GIPHY

1. Robots Don’t Have Soft Skills Or Emotional Intelligence.

Carrying out important meetings and conferences, closing out important deals, developing meaningful partnerships – they all require two things, good soft skills, and emotional intelligence.

Emotional intelligence will come into play much more now than ever before – robots cannot display emotion and exhibit empathy as humans can. As automation and advanced technology begin to creep into many aspects of business, emotional intelligence and good soft skills will be vital to keep the true human touch in communication and customer service efforts (something every company needs to improve consistently).

Companies who want to see themselves as successful businesses and are eager to take care of their customers properly and efficiently will need to stay ahead of the curve of automation by keeping the human touch intact with customer service.

2. Automation Requires Humans to Work Alongside Robots.

Without proper and continuous training, your workforce won’t stay ahead of the automation curve, or any other technological advancements for that matter. Humans need to be trained to understand intelligent technology – what good does new HR technology do if humans are unable to utilize it?

3. Humans will still call the shots.

It’s likely that humans will continue to remain the CEOs managing organizations, the politicians running our countries, and the HR specialists making human connections with applicants and hiring new staff.

AI has improved the recruitment process with new tools for performance development, assessment, and skills gap analysis – but when it comes down to business, humans will still need to communicate effectively and make meaningful connections with one another. We’ll still be the ones deciding what to do with the technology we are holding in our hands.

Coding Artificial Intelligence GIF by Matthew Butler
Source: GIPHY

In the end, anything an AI does has to fit into a human-centered value system that takes our unique human abilities into account. Need a hand figuring out your next AI automation move? Make sure to check the extent of our automated follow-ups services. Click here to know more.

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